This indicates you are unable to enter the destination country owing to the travel ban. You'll either have to reschedule your trip or cancel it completely. Airlines have been known to provide refunds or credit vouchers in particular cases.

Most airlines will give you a full refund if your flight is cancelled. In some cases, though, airlines may provide you a credit voucher for the cost of the ticket, which you can use for future travel. These coupons can be used for travel within a year or a year and a half of the original travel dates. The length of time varies by airline.

Most airlines waive the initial date change cost; nevertheless, there may be a difference in pricing and taxes for subsequent bookings.

The refund procedure varies depending on whose airline/hotel you booked and when you fly. Almost 90% of vendors issue refunds in less than eight weeks. However, several suppliers have notified us that refunds could take up to four months in order to handle cash flow and the huge amount of returns.

We can't forecast if you'll be stuck if you're travelling because the global situation on coronavirus varies on a daily basis.

We suggest that you postpone your travel till later. Many international carriers provide free date adjustments. Please call a member of our team at +44 (0) 208 058 2008 or email us: on info@runway-travel.com to discuss your options with the airline you're flying with.

API means Advanced Passenger Information. Before you travel, you must provide authorities with Advance Passenger Information (API). This information includes your passport details as well as your contact information. Inaccurate or misinformation may cause your trip to be delayed at check-in or immigration. Runway Travel Ltd will not issue refunds if you are unable to travel due to incomplete or inaccurate information. If you have any questions, please contact our phone number or email address

You should purchase travel insurance as soon as you book your holiday. This is due to the possibility of having to cancel your trip after booking but before departing. For example, you could be injured or become too ill to travel.

An electronic ticket is a paperless means of ticketing, which has been embraced by the large majority of our suppliers. An e-ticket enables passengers to travel without printing the ticket. Simply download your e-ticket and show it at the check-in desk. If your airline uses e-tickets, you will receive the necessary information via email within 24 hours of making your reservation.

Baggage allowance varies between different Airlines, you will find your baggage allowance on the email which contains your e-ticket.

We do have private fares and NDC fares “special fares” which may not show on our flight search engine, we advise the customers to contact us via email at info@runway-travel.com or give us a call on 0208 058 2008.

Cheaper economy tickets are often non-refundable and non-transferable. Please read the terms and conditions of the airline and class of ticket bought before you buy. Some airlines occasionally impose a cancellation fee if you need to change your reservation. We highly recommend that you take out suitable travel insurance after booking to avoid any losses.