Runway travel

Terms and conditions

Before continuing to use this Website, please read the terms and conditions in their entirety. Acceptance of these terms and conditions is implied by using this website. These terms and conditions are updated on a regular basis, so please review them again on your next visit.

Your contract with us:

Runway Travel is dedicated to customer satisfaction and client financial protection. As a result, we are pleased to inform you that we are accredited members of Protected Trust Services, who are also FCA registered. Our PTS number is 6074. In accordance with "The Package Travel, Package Tours Regulations," all passengers booking with Runway Travel are fully insured for the initial deposit, as well as the balance of monies paid as detailed in your booking confirmation form. Your funds are totally 100% protected and held in an independent Trust Account administered by Protected Trust Services Ltd of 307- 315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD. Once we pay our suppliers, all of our customers' monies are still secured by supplier failure insurance, so if any of our suppliers discontinue operations, your money is always safe. All of our package holidays that involve international flights from the UK are booked through ATOL-bonded suppliers, giving you the peace of mind that you are completely ATOL protected. Ground-based holidays that do not include a flight do not require ATOL protection; please inquire about your protection prior to booking. Any bookings taken on or after 1st November 2023 will be covered by PTS (Protected Trust Services).

Before finalising your reservation, kindly review the following:

These booking terms and conditions apply to all reservations, albeit they may differ depending on whether you book a package vacation with us, a flight only, an accommodation only, or other separate travel components (collectively, "Individual Components").

If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (Travel Provider) (e.g. the airline, hotel supplier, insurance supplier or other ground supplier) Runway Travel acts as an agent; it is not the service or operator provider. When you make your reservation, Runway Travel will make arrangements for you to sign a contract with the principal(s) or other travel supplier(s) (such as a tour operator, airline, cruise line, or hotel provider) listed on your receipt(s) or e-ticket (s). The supplier's terms and conditions, which are frequently in compliance with international agreements, will govern your relationship and may limit or exclude the supplier's liability to you. On request, copies of the supplier's conditions and the international conventions are provided.

By serving as an agent, we make bookings with companies that offer or organise travel-related services. Your contract will be directly with the airline listed on the e-ticket if you buy a flight just with us. Our direct engagement with you is complete after we have given you a valid e-ticket. The airline is in charge of making your travel reservations and is also in charge of any schedule modifications or cancellations.

A contract will come into effect only once we accept your booking and we receive your full payment. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into effect upon acceptance of the booking conditions presented at the end of the booking process and once we have received full payment.

We reserve the right to cancel any booking if we have made a mistake in relation to the price. We will notify you of such mistakes within 24 hours of your booking, provided your travel has not started yet.

Please note that all services offered are subject to availability.

It is the responsibility of person booking to ensure that any information which they give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all travellers.


It is the customer's obligation to ensure that all information provided for booking is correct. Please keep in mind that it is the customer's obligation to double-check any information on documents provided by us. There are no alterations or modifications to the booking after it has been confirmed. A booking confirmation will be given to you shortly after we receive your booking, and your account will be debited appropriately. It is the customer's obligation to double-check that the ticket they are purchasing is correct. If you have any questions, please send us an email or give us a call and a booking agent will be happy to assist you.

We do not guarantee or accept responsibility for the availability of any flight or other component. Despite our security precautions, we cannot guarantee that our website or other services are free of viruses or other bugs that may damage or harm your property.

Duplicate Booking: It is your obligation to check that you have not made the identical booking with us elsewhere, as the Airline GDS system will immediately invalidate duplicate bookings. Runway Travel Ltd or the airline shall not be held liable if tickets are cancelled owing to double bookings, and any losses will be your responsibility.


At the time of booking, you will be required to pay a deposit or the full amount. If you have made a deposit, you must pay the remaining balance by its due date. If we do not receive full payment by the balance due date, we will notify the Supplier/Principal, who may cancel your booking and charge the cancellation fees specified in their booking conditions.

Prior to receiving a flight ticket, customers must pay the remaining payment in full. Payment may be requested right away in some circumstances. The price of the booking may increase until the full payment for the fare has been received. This is as a result of an increase in fuel prices, a tax hike, or any other surcharge. If the remaining balance is not paid by the due date, the ticket will be cancelled, and cancellation fees will apply. Charges apply to all credit card payments (Card Payment charges are non-refundable). Please allow 7 days for cheque payments to clear. If the card payment holder is not one of the travelling passengers, we will need a copy of their passport or full UK driving licence, as well as a utility bill or comparable document. A copy of the card used for payment (with the last four digits of the card number visible) and a completed card payment authorisation form, which will be forwarded to the cardholder via email, post, or in person, are also required. If you don't follow these rules, your ticket will be cancelled, and you'll get a refund (less fees) on the same card. This precaution is made to safeguard both our customers and the cardholder's card from being stolen, missus or fraud.


All passengers booked must have a valid passport with the appropriate visa, meet the entry/security requirements of the airports and countries, have all documentation needed by the Airline and any other concerned parties, and meet all health requirements as outlined by the Airline and the country(s) you intend to visit.

Your passport must be valid for 6 months beyond the duration of the trip.

Even if you have a British passport, many countries still require you to obtain an entry visa. It is also your responsibility as a passenger to check for and obtain any required entry visas for the country you intend to visit.

You should also be aware that even if you are not visiting that country, you may still need a visa if you transit in that country for onward flight connections to your final destination.

We strongly advise you to consult your own doctor about your specific situation, as some countries may require proof of certain vaccinations. For example, Saudi Arabia requires passengers arriving for pilgrimage to be immunised against Meningitis and to have a certificate to support this.



Please notify us at the time of booking if you have any specific requests, such as food restrictions, seat preferences, or a wheelchair request. We will make every effort to forward such inquiries to the appropriate supplier. Such requests, however, cannot be guaranteed. We shall not be in breach of contract if we do not comply with these requirements.


We strongly advise that suitable travel insurance be purchased as soon as booking is made. Adequate travel insurance is a condition of your contract with us or the Supplier/Principal. You must be satisfied that your insurance fully covers all your personal requirements including personal accident, delay loss or damage to personal effects, pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of an accident or illness. If you choose to travel without adequate insurance cover, neither we nor the Supplier/Principal will be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. Runway Travel and our overseas agents/representatives/suppliers will not be liable for any costs that may arise which otherwise would have been met by the insurance claim.


While on vacation or using a service/product, it is the responsibility of the customer(s) to ensure that you do not conduct in a way that is inappropriate or causes offence, danger, risks, or damages to people or their property (e.g., drunkenness, air rage). If your behaviour is inappropriate and/or causes offence or damage to others, or poses a risk of damage to another's property, we and/or our Travel Suppliers (e.g. airline staff) may cancel your booking, in which case our and our Travel Suppliers' obligations to you will end immediately and you will not be eligible for any refunds. payments of remuneration and/or repayment of any costs or expenditures incurred as a result of the termination. Furthermore, you will be responsible for any costs incurred by us as a result of the termination.


We will not be liable for any failure that occurs during the term of this Agreement as a result of extraordinary or unanticipated circumstances outside of our control. Government intervention, wars, civil unrest, hijacking, fire, flood, accident, storm, strikes, unavoidable technical problems with transportation, airport or port closures or congestion lockouts, terrorist attacks, or industrial action affecting Runway Travel or its suppliers or any other parties involved are all examples of this. You can find out about any country's current situation by calling the Foreign and Commonwealth Office's Travel Advice Unit at 0845 850 2829.


Please keep in mind that "Direct Flight" does not always imply that there will be no stops along the way. The Airline provides all flight schedules, which are subject to change owing to air traffic control, technical issues, weather conditions, and other factors. Customers must verify the flight schedule and arrive on time. We shall be unable to make any preparations for the customer in the event of a delay (s). This is entirely at the airline's decision.


In the event of a NO SHOW or missed flight, all continuing travel will be automatically cancelled by the airline without further notice. We shall not take any liability for charges incurred in such instances. The consumer is responsible for reporting to the airline check-in desk three hours before the flight and checking in.


Passengers must call, log in to their ‘manage my’ booking page on the airline website or visit the local airline office at least 72 hours before the scheduled departure time on their ticket to confirm that they are travelling and that there have been no modifications. This is true for both inbound and outgoing flights. We shall not be liable for any additional expenses incurred as a result of the failure to reconfirm flights. You must reconfirm your flight a minimum of 72 hours before its departure.


The possibility to cancel or alter a booked travel product, as well as the procedure for doing so, will be determined by the terms and conditions of the relevant service Supplier/Principle. As a result, you may not be able to cancel or amend your travel product, or you may be required to meet specified restrictions. If you need to make a change or cancel your reservation, please contact us right once at +44(0) 208 058 2008 or If we do not get explicit instructions from the customer regarding the aforementioned, we may not be able to act, provided the customer has paid all applicable fees, a £50 admin fee per reservation, and has sent all necessary papers.


The majority of economy fares are non-transferable and non-refundable. If the fare tickets are refundable, we will execute the refund and levy a £50 administration fee per ticket, in addition to the airline cancellation fees. Allow 8 to 12 weeks for your refund to be processed. We can arrange a refund of air fare tax where applicable. All credit card fees are non-refundable.


Any changes or cancellations will be communicated to you as soon as possible. You must inform us of your decision within the time span we provide if the Supplier/Principal offers different arrangements or a refund. The Supplier/Principal is allowed to presume that you want a complete refund if you don't do this. Any modifications or cancellations of your reservations made by the Supplier/Principal under your agreement with them are not subject to our liability.


A minimum of 24 hours before the flight, an e-ticket will be provided to the customer's email address. We rely on the accuracy of the information provided by the client and thus cannot be held liable if e-tickets are not received as a result of an invalid email address or junk email settings. If your email address or contact phone number changes, you must notify us promptly. Please double-check that your passport name matches the name on your ticket and/or booking confirmation. Runway Travel Ltd may be unable to issue plane tickets for confirmed bookings in extraordinary situations due to ticketing constraints beyond its control. If this happens, we will try to contact you within 24 hours of confirmation to offer a refund or an alternative. You may be accountable for the difference if you choose an alternative that is more expensive than your initial booking. Please keep in mind that you may be asked to show your booking number and/or confirmation email to the appropriate airline as proof of your reservation.


In most circumstances, you'll be given a free checked luggage allowance as well as a free cabin baggage allowance, the amounts of which may vary depending on the airline, class, and/or itinerary. Cabin baggage should be kept as light as possible. Checked baggage that exceeds the allowed allowance may incur additional fees. Because these rules change from time to time, please consult the airline for more particular information. For further information and links, go to Dangerous items must not be included in checked or cabin baggage for safety reasons. Compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising compounds, poisons, contagious substances, and briefcases with embedded alarm mechanisms are all restricted items.


Please keep in mind that some one-way (inbound) tickets, such as those from Hong Kong to London, can only be purchased in conjunction with a valid ticket from the United Kingdom. Airlines maintain the authority to cancel one-way tickets that do not follow this criterion, as they may not comply with the nations' visa requirements. Please contact us via the site's 'Contact Us' section for more information.


The Community List contains a complete list of air carriers that are prohibited from operating in the EU. en.htm is the URL to the list.


Where these are available, they are provided for an all-inclusive fee by renowned UK tour operators and provide exceptional value for money. These packages normally include transportation (primarily charter flights with set departure dates and duration), accommodation, transfers, and representative services in the resort all for one low price. Package vacations are covered by the Tour Operator's ATOL licence. We represent licensed travel operators as agents.


While Runway Travel Ltd believes that the contents of this brochure are correct at the time you receive it, circumstances may alter after publication. e.g. a resort's facilities may not be fully operational in the early or late season. A hotel's meal system may shift from waiter service to buffet service and back again. Air conditioning might only be accessible at specific times of the day or year, or a pool might be closed for maintenance. The accessibility of resort and hotel facilities may also be impacted by holidays and weekends and religious celebrations. Your chosen destination's tourist bureau can give you more information, including specifics about these events. When you book your holiday, we will let you know if there are any significant changes that we are aware of.


Hotel and resort photographs and descriptions are provided in good faith. Room descriptions are provided by hoteliers, and we may occasionally refer to suites or deluxe accommodations. These are generally larger rooms with additional features, but this does not always imply that the accommodation consists of more than one room. It is possible that facilities will be unavailable or limited from time to time due to hotel maintenance, unpredictable weather, seasonal restrictions, and so on. At the time of publication, we made every effort to ensure that nothing in our brochure was inaccurate or deceptive, but we reserve the right to change any information in the brochure or on the website before you make a reservation. Please keep in mind that specific requests made at the time of reservation cannot be ensured.


We reserve the right to change your booking at any time unless there is a Major Change. The majority of these changes are minor, and we will notify you as soon as possible. We will not cancel your reservation within eight (8) days of departure unless there is a Force Majeure (see clause 7) or you fail to pay the final balance . If we have to make a Major Change, we will notify you as soon as possible. You can choose to accept a change of arrangement, which would include accepting a holiday of equal value, or you can take a refund if the holiday is of a much lower standard. If you completely cancel in writing received by us within 7 (seven) days of notice of major change, you are entitled to a full refund of monies paid as well as appropriate compensation, which is calculated by using the holiday price minus any insurance premiums, airport fees, and amendment fees as follows:

More than 56 days before departure No compensation
Between 30 and 55 days before departure GBP10 per person
Between 15 and 30 days before departure GBP15 per person
Between 8 and 14 days before departure GBP20 per person
Between 0 and 7 days before departure GBP25 per person.

IMPORTANT- We will not compensate you in the following situations:

- where we make a minor change;

- if we make a major change or cancel your reservation more than 56 days before departure

- in the event that we make a major change and you accept the new arrangements or accept an offer of alternative travel arrangements

- where we are forced to cancel your arrangements due to your failure to pay in full on time

- where the change or cancellation is caused by changes to the confirmed booking requested by you

- In the event that we are forced to cancel or change your plans due to Force Majeure (see clause 7).


If you or anyone on your holiday booking decides to cancel the holiday, you must notify us in writing or by email to as soon as possible.

Within 7 days, you will receive a cancellation invoice. If you do not receive this, please contact us immediately to avoid a charge increase.

Since we incur costs in cancelling your arrangements, you must pay the following cancellation fees:

8 weeks prior to departure Lose deposit
42-56 days prior to departure Lose 30%
29-42 days prior to departure Lose 60%
3-27 days prior to departure Lose 90%
Within 72 hours Lose 100%

Important Note: We will not be able to refund any monies if the travel arrangements have been "issued" on "non-refundable" special fares. Cancellation fees imposed by our suppliers may be greater than the deposit amount, and we reserve the right to pass such fees on to you. Runway Travel will notify you of any such fees prior to cancellation.If some, but not all, party members cancel the holiday or part of it, the remaining members may be charged additional fees. If you cancel after receiving your documents, there will be no refund unless you return your unused tickets to Runway Travel. Insurance premiums and airport tax are non-refundable.

You Cancel Due to Unavoidable & Extraordinary Circumstances: You have the right to cancel your confirmed Package prior to departure without incurring a cancellation fee if "unavoidable and extraordinary circumstances" occur at your holiday destination, significantly affecting the performance of the holiday or significantly affecting the transportation arrangements to the destination. In these circumstances, we will refund your money in full, but we will not be obligated to pay you any additional compensation. Please keep in mind that your right to cancel in these circumstances only applies if the Foreign Commonwealth & Development Office advises against travelling to your destination. The term "unavoidable and extraordinary circumstances" refers to conflicts, terrorist attacks, serious health risks to travellers, such as the spread of a serious illness there, as well as natural disasters like floods, earthquakes that prevents travellers from reaching their destinations safely.


Many airlines work with their business partners on a codeshare basis. This means that a flight may be operated on behalf of one carrier by a partner airline and may have multiple flight numbers. This is especially true in airline consortia, such as British Midland, Biman Bangladesh Airline, Royal Jordanian, and others, where carriers are able to offer flights on their partners' aircraft to destinations other than their existing routes and take advantage of their additional services such as check-in.


If you're flying into or out of the EU, or on an EU carrier, you might have legal recourse against the airline if your flight is cancelled, delayed, or denied boarding. Please visit for more information on EC Regulation 261/2004.


Runway Travel is dedicated to customer satisfaction and client financial protection. As a result, we are pleased to inform you that we are accredited members of Protected Trust Services, who are also FCA registered. Our PTS number is 6074. In accordance with "The Package Travel, Package Tours Regulations," all passengers booking with Runway Travel are fully insured for the initial deposit, as well as the balance of monies paid as detailed in your booking confirmation form. Your funds are totally 100% protected and held in an independent Trust Account administered by Protected Trust Services Ltd of 307- 315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD. Once we pay our suppliers, all of our customers' monies are still secured by supplier failure insurance, so if any of our suppliers discontinue operations, your money is always safe. All of our package holidays that involve international flights from the UK are booked through ATOL-bonded suppliers, giving you the peace of mind that you are completely ATOL protected. Ground-based holidays that do not include a flight do not require ATOL protection; please inquire about your protection prior to booking. Any bookings taken on or after 1st November 2023 will be covered by PTS (Protected Trust Services).

Runway travel is an agent of Brightsun Travel with trading names of & Valley Vacations. All these companies are IATA, ABTA and ATOL protected registered under the ATOL number 3853. The ATOL plan ensures a large number of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection is not available for all of the vacation and travel services featured on this website. Please inquire as to what protection may apply to your reservation. The booking will not be ATOL protected if you do not receive an ATOL Certificate. If you receive an ATOL Certificate but it does not identify all of the portions of your journey, those parts will not be ATOL protected. For further information, please check our booking conditions, or visit for additional information on financial protection and the ATOL Certificate. You will obtain an ATOL Certificate when you purchase an ATOL protected flight or flight that includes a package from us. This section explains what is financially covered, where you can receive further information, and who to contact if something goes wrong.

The services mentioned on your ATOL Certificate will be provided by us or the suppliers identified on your ATOL Certificate (or a suitable alternative). In some situations, if neither we nor the supplier is able to supply the services you have purchased due to insolvency, another ATOL holder may be able to provide you with the services you have purchased or an appropriate alternative (at no extra cost to you). You agree to accept that the alternative ATOL holder will fulfil those duties in those situations, and you agree to pay any money outstanding under your contract to that alternative ATOL holder. However, you acknowledge that in some situations, appointing an alternative ATOL holder will be impossible, in which case you will be able to file a claim under the ATOL scheme (or your credit card issuer where applicable).


By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy and our Terms and Conditions


1.1 You will be able to use the majority of this Website without having to provide any personal information to us. However, you will only be able to access certain portions of this Website if you have registered.


2.1. You are free to use our website for personal reasons, as well as print and download anything from it, as long as you do not modify any of the content without our permission. Without our permission, no material from this website may be republished online or offline.

2.2. We or our licensors own the copyright and other intellectual property rights in any material on this Website and it must not be reproduced without our prior approval.


3.1. We make every effort to guarantee that this Website is accessible 24 hours a day, 365 days a year. Websites do, however, experience downtime from time to time owing to the server and other technical reasons. As a result, if this website is unavailable at any moment, we shall not be liable.

3.2. Due to issues such as system failure, maintenance, or repair, or for causes beyond our control, this Website may be temporarily unavailable. We will strive to offer our visitors advance notice of maintenance concerns wherever feasible, but we are not obligated to do so.


4.1. Any material you provide or publish to this Website shall be deemed non-proprietary and not confidential, with the exception of personally identifiable information, which is governed by our Privacy Policy. We will be free to copy, disclose, distribute, incorporate, and otherwise utilise such material for any and all purposes unless you notify us differently.

4.2. You must not upload or email any material to or from this website while using it: (a) for which you have not gotten all of the essential permissions; (b) that is discriminative, inappropriate, sexually explicit, grossly offensive, liable to instigate hatred and racism, in violation of privacy or confidentiality, which may cause frustration or inconvenience to others, which inspires or creates conduct that would be regarded a criminal offence, give rise to civil liability, or otherwise is contrary to UK law; that is harmful in nature, including, but not limited to, computer viruses, Trojan horses, corrupt files, or other corrupted information.

4.3. We shall fully cooperate with any law enforcement authorities or court order requiring us to reveal the identity or other details of anybody who violates paragraph 4.2 by posting content to this website.


5.1. These Website's links to third-party websites are offered solely for your convenience. We have not checked every third-party website and bear no responsibility for the content of such third-party websites. We do not recommend or make any statements about third-party websites or the content they contain. You do so at your own risk if you visit a third-party website linked to this Website.

5.2. If you want to link to this Website, you may only do so if you link to, but not replicate, any page on this Website, and if you follow the following rules: (a) Unless we have specifically agreed otherwise, you do not imply that we are endorsing any services or products; (b) You do not misrepresent your relationship with us or present any false information about us; (c) You do not link from a website that is not yours; and (d) Your website does not contain content that is offensive, controversial, or infringes any intellectual property rights.

5.3. If you link to our website in violation of paragraph 5.2, you agree to completely compensate us for any loss or damage incurred as a result of your conduct.


6.1. We make reasonable precautions to ensure the accuracy of the information on this Website. We cannot, however, guarantee the accuracy or completeness of the information on this website. We reserve the right to make changes to this Website's content at any time and without notice. The information on this Website may be out of date or, on rare instances, wrong, and we give no guarantee that it is correct or up to date.

6.2. The content of this Website is provided "as is," with no warranties or representations of any kind. We allow access to and use of this website to the largest extent permitted by law on the condition that we disclaim any and all representations, warranties, and conditions that could apply to this Website if not for these Terms.


7.1. Neither we nor any other party (whether or not involved in the creation, maintenance, or transmission of this Website) will be responsible or liable for any loss or damage you or a third party may incur as a result of your or their use of our website. Any servicing or repair fees, as well as any other direct, indirect, or consequential loss arising out of or in connection with this Website, whether in tort, contract, or otherwise, are excluded.

7.2. These Terms do not exclude or restrict liability for (i) death or personal damage caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental issue; or (iv) any liability that cannot be excluded or limited under UK law.


This Official Notice will be regulated by English law and construed accordingly. Any dispute(s) arising out of or in connection with this Legal Notice will be decided solely by the courts of England and Wales.


We are Runway Travel Ltd a company registered in England with the company number 13372309 and our registered address is at 71-75 Shelton Street, London, United Kingdom WC2H 9JQ. You can contact us on +44 (0) 208 058 2008 or write to us at